Retrieves detailed information about AI responses including the System Prompt, Conversation history, Knowledge base, website, FAQ chunks, and Rich Text chunks.
Access Token or Private Integration Token
API Version
2021-04-15 Message Id
"messageId123"
conversation, workflow "conversation"
Successful response
The complete prompt used for the AI response.
"Personality:\nFriendly and professional,\n\nIntent:\nAssist customers with inquiries\n\nAdditional Information:\nHandle basic support queries"
The response message generated by the AI.
"Hello! I understand you're interested in our products. How can I assist you today?"
List of actions taken during this interaction.
[
{
"contactUpdateAction": [
{
"fieldId": "field_123",
"value": "John Doe"
}
]
}
]Conversation history leading up to this response.
[
{
"role": "user",
"content": "Hi, I have a question about returns"
},
{
"role": "assistant",
"content": "I'll be happy to help you with information about our return policy."
}
]The intent/goal extracted from location prompt.
"Assist customers with product inquiries and support"
FAQ chunks used in generating the response from fine-tuned data.
[
{
"id": "chunk_123",
"content": "Our return policy allows returns within 30 days of purchase.",
"title": "Return Policy FAQ"
}
]Website content chunks used in generating the response.
[
{
"id": "chunk_456",
"content": "We offer free shipping on orders over $50.",
"url": "https://example.com/shipping"
}
]ID of the employee/agent that generated the response.
"emp_123"
The original input message that triggered this response.
"What is your return policy?"
Mode of operation during this interaction.
"auto-pilot"