> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Google Business Profile publishing troubleshooting

> Resolve issues with publishing posts to Google Business Profile from the HoopAI platform, including authorization errors, content rejections, and scheduling failures.

Publishing posts to Google Business Profile (GBP) directly from the HoopAI platform saves time, but connection and content issues can prevent posts from going live. This guide covers the most common problems and how to fix them.

***

## Authorization errors

Authorization failures are the most frequent reason posts fail to publish. Google requires an active, valid connection between your GBP account and Hoop.

<Steps>
  <Step title="Check your GBP connection status">
    Navigate to **Settings > Integrations > Google Business Profile**. If the status shows **Disconnected** or **Expired**, you need to reconnect.
  </Step>

  <Step title="Reconnect your account">
    Click **Disconnect**, then click **Connect** again. Sign in with the Google account that has ownership or management access to the business profile.
  </Step>

  <Step title="Verify account permissions">
    Make sure the Google account you are connecting has **Owner** or **Manager** access to the business listing. Accounts with **Communications Manager** access alone cannot publish posts.
  </Step>
</Steps>

<Warning>
  Google periodically revokes third-party access tokens. If your posts suddenly stop publishing after working correctly, reconnecting your account is usually the fix.
</Warning>

***

## Post rejections and content policy

Google enforces strict content policies for Business Profile posts. Your post may be rejected if it violates any of these rules.

| Rejection reason          | What to check                                                      |
| ------------------------- | ------------------------------------------------------------------ |
| Misleading content        | Remove exaggerated claims or unverifiable statements               |
| Phone number in post body | Move phone numbers to your business profile info instead           |
| Prohibited content        | Remove references to alcohol, tobacco, gambling, or adult content  |
| Excessive capitalization  | Rewrite headings or text that uses all caps                        |
| URL shorteners            | Use the full destination URL instead of bit.ly or similar services |

<Tip>
  Keep post text between 100 and 300 words for best results. Posts that are too short may lack context, while very long posts may be truncated in search results.
</Tip>

***

## Image requirements

Google Business Profile has specific image requirements that differ from other social platforms.

* **Minimum resolution**: 400 x 300 pixels
* **Maximum file size**: 5 MB
* **Supported formats**: JPG and PNG only
* **Aspect ratio**: 4:3 is recommended; images outside this ratio may be cropped

<Note>
  GIF and WebP formats are not supported for GBP posts. Convert these to JPG or PNG before uploading to Hoop.
</Note>

***

## Scheduling failures

If a scheduled post fails to publish at the designated time, check the following:

<Steps>
  <Step title="Confirm your timezone setting">
    Go to **Settings > Business Info** and verify the timezone matches your business location. A mismatched timezone can cause posts to publish at unexpected times or miss their window.
  </Step>

  <Step title="Check for expired connections">
    A connection that was valid when you scheduled the post may have expired by the publish time. Review the post's error message in **Marketing > Social Planner** for details.
  </Step>

  <Step title="Review post content retroactively">
    Google may have updated their content policies between when you scheduled the post and when it was set to publish. Edit the post and try publishing manually.
  </Step>
</Steps>

***

## Reconnecting your GBP account

If you need to reconnect after a disruption, follow these steps to avoid losing your scheduled posts.

<Steps>
  <Step title="Note pending scheduled posts">
    Before disconnecting, review **Marketing > Social Planner** and note any upcoming GBP posts.
  </Step>

  <Step title="Disconnect and reconnect">
    Go to **Settings > Integrations > Google Business Profile**. Click **Disconnect**, wait 10 seconds, then click **Connect** and complete the Google sign-in flow.
  </Step>

  <Step title="Verify scheduled posts">
    Return to the Social Planner and confirm your previously scheduled posts are still queued with the correct dates and times.
  </Step>
</Steps>

***

## FAQs

<AccordionGroup>
  <Accordion title="Can I publish to multiple Google Business Profile locations from Hoop?">
    Yes. When connecting your GBP account, select all locations you want to manage. Each location will appear as a separate publishing option in the Social Planner.
  </Accordion>

  <Accordion title="Why does my post show as published in Hoop but not appear on Google?">
    Google may take up to 30 minutes to display a new post. If the post still does not appear after an hour, check for a delayed rejection email from Google in the connected account's inbox.
  </Accordion>

  <Accordion title="Do GBP event posts work from Hoop?">
    Yes, you can create event posts with start and end dates. Make sure the event date is in the future and the date range does not exceed the maximum allowed by Google (typically one year).
  </Accordion>
</AccordionGroup>