> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to clear your browser cache

> Step-by-step instructions for clearing your browser cache to resolve display issues, loading errors, and outdated content in the HoopAI platform.

Clearing your browser cache removes temporarily stored files and data that may cause pages to display incorrectly or fail to load. If you experience visual glitches, outdated content, or unexpected errors in the HoopAI platform, clearing your cache is often the fastest fix.

<Note>
  Clearing your cache may sign you out of websites and remove saved preferences. Bookmark any important pages before proceeding.
</Note>

***

## When to clear your cache

You should clear your browser cache when you experience any of the following:

* Pages in Hoop display outdated information or styling
* Features that previously worked stop functioning
* You see a blank screen or elements fail to load
* Error messages appear after a platform update
* Images or assets appear broken or missing

***

## Clear cache by browser

<Tabs>
  <Tab title="Google Chrome">
    <Steps>
      <Step title="Open Chrome settings">
        Click the three-dot menu icon in the top-right corner of Chrome and select **Settings**.
      </Step>

      <Step title="Navigate to privacy settings">
        In the left sidebar, click **Privacy and security**, then select **Delete browsing data**.
      </Step>

      <Step title="Select what to clear">
        Switch to the **Advanced** tab. Set the time range to **All time**. Check the following boxes:

        * **Cached images and files**
        * **Cookies and other site data** (optional, but recommended if issues persist)
      </Step>

      <Step title="Clear the data">
        Click **Delete data**. Wait for the process to complete, then close and reopen Chrome.
      </Step>
    </Steps>

    <Tip>
      You can also press `Ctrl + Shift + Delete` (Windows) or `Cmd + Shift + Delete` (Mac) to jump directly to the clear browsing data dialog.
    </Tip>
  </Tab>

  <Tab title="Mozilla Firefox">
    <Steps>
      <Step title="Open Firefox settings">
        Click the hamburger menu icon in the top-right corner and select **Settings**.
      </Step>

      <Step title="Navigate to privacy settings">
        In the left sidebar, click **Privacy & Security**. Scroll down to the **Cookies and Site Data** section.
      </Step>

      <Step title="Clear the data">
        Click **Clear Data**. Check both **Cookies and Site Data** and **Cached Web Content**, then click **Clear**.
      </Step>

      <Step title="Restart Firefox">
        Close and reopen Firefox to ensure the changes take effect.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Microsoft Edge">
    <Steps>
      <Step title="Open Edge settings">
        Click the three-dot menu icon in the top-right corner and select **Settings**.
      </Step>

      <Step title="Navigate to privacy settings">
        In the left sidebar, click **Privacy, search, and services**. Scroll down to **Clear browsing data** and click **Choose what to clear**.
      </Step>

      <Step title="Select what to clear">
        Set the time range to **All time**. Check **Cached images and files** and optionally **Cookies and other site data**.
      </Step>

      <Step title="Clear the data">
        Click **Clear now**. Restart Edge when complete.
      </Step>
    </Steps>
  </Tab>

  <Tab title="Safari">
    <Steps>
      <Step title="Open Safari preferences">
        In the menu bar, click **Safari**, then select **Settings** (or **Preferences** on older versions).
      </Step>

      <Step title="Navigate to privacy settings">
        Click the **Privacy** tab, then click **Manage Website Data**.
      </Step>

      <Step title="Remove cached data">
        Click **Remove All** to clear all cached data, or search for specific sites and remove them individually.
      </Step>

      <Step title="Restart Safari">
        Close and reopen Safari to complete the process.
      </Step>
    </Steps>
  </Tab>
</Tabs>

***

## Try a hard refresh first

Before clearing your entire cache, try a hard refresh on the page that is causing issues. A hard refresh bypasses the cache for that specific page.

| Operating system | Shortcut                          |
| ---------------- | --------------------------------- |
| Windows / Linux  | `Ctrl + Shift + R` or `Ctrl + F5` |
| macOS            | `Cmd + Shift + R`                 |

<Info>
  A hard refresh only clears the cache for the current page. If you experience issues across multiple pages in Hoop, a full cache clear is recommended.
</Info>

***

## After clearing your cache

Once you have cleared your cache:

1. Navigate back to the HoopAI platform and sign in
2. Verify that the issue you were experiencing is resolved
3. If the issue persists, try using an incognito or private browsing window to rule out browser extensions as the cause

<Warning>
  If clearing your cache and using an incognito window does not resolve the issue, contact Hoop support with details about the problem, including your browser name and version, operating system, and any error messages you see.
</Warning>