> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone system pricing

> How phone and SMS billing works in HoopAI — call rates, SMS costs, A2P fees, wallet credits, and usage tracking.

HoopAI uses a pay-as-you-go model for phone calls and SMS/MMS. Charges are deducted from your wallet balance in real time.

***

## Call rates

| Type                        | Rate (US/Canada)  | Notes                                           |
| --------------------------- | ----------------- | ----------------------------------------------- |
| **Inbound local call**      | \~\$0.0085/min    | Caller dials your local number                  |
| **Outbound local call**     | \~\$0.014/min     | You call a local number                         |
| **Inbound toll-free call**  | \~\$0.0130/min    | Caller dials your toll-free number              |
| **Outbound toll-free call** | \~\$0.014/min     | You call from a toll-free number                |
| **International outbound**  | Varies by country | Check the rate card in Settings → Phone Numbers |
| **Call recording**          | Included          | No additional per-minute charge                 |
| **Voicemail**               | Included          | Charged as inbound call duration                |

<Note>
  Rates shown are approximate and may vary. Check your account's rate card in **Settings → Phone Numbers → Pricing** for exact current rates.
</Note>

***

## SMS and MMS rates

| Type                  | Rate (US)          | Notes                                      |
| --------------------- | ------------------ | ------------------------------------------ |
| **Outbound SMS**      | \~\$0.0079/segment | 160 characters per segment                 |
| **Inbound SMS**       | \~\$0.0079/segment | Received messages                          |
| **Outbound MMS**      | \~\$0.0200/message | Images, GIFs, videos                       |
| **Inbound MMS**       | \~\$0.0100/message | Received media messages                    |
| **Toll-free SMS**     | \~\$0.0079/segment | Slightly higher than local in some regions |
| **International SMS** | Varies by country  | Check rate card                            |

### SMS segments

SMS messages longer than 160 characters are split into multiple segments. Each segment is billed separately:

* **Standard characters**: 160 characters per segment
* **Unicode/emoji**: 70 characters per segment (accented characters, non-Latin scripts)
* A 300-character message = 2 segments = 2x the cost

***

## A2P 10DLC fees

A2P (Application-to-Person) registration is required for sending SMS from local US numbers.

| Fee                             | Amount       | Frequency                      |
| ------------------------------- | ------------ | ------------------------------ |
| **Brand registration**          | \~\$4.00     | One-time                       |
| **Campaign registration**       | \~\$15.00    | One-time per campaign          |
| **Monthly campaign fee**        | \~\$10.00/mo | Per active campaign            |
| **Campaign vetting (optional)** | \~\$40.00    | One-time for higher throughput |

***

## Toll-free verification fees

| Fee                        | Amount      |
| -------------------------- | ----------- |
| **Toll-free verification** | Free        |
| **Monthly number cost**    | \~\$2.15/mo |

***

## How wallet credits work

All phone and SMS charges are deducted from your **wallet balance**:

1. **Add funds** — go to **Settings → Billing → Wallet** and add a credit amount
2. **Auto-recharge** — enable automatic top-up when your balance falls below a threshold
3. **Usage deductions** — every call minute and SMS segment is deducted in real time
4. **Low balance alerts** — receive email notifications when your balance is running low

<Warning>
  If your wallet balance reaches \$0, outbound calls and SMS will stop working. Enable auto-recharge to prevent service interruption.
</Warning>

***

## Viewing usage

Monitor your phone and SMS spending:

* **Settings → Billing → Usage** — view daily, weekly, and monthly breakdowns
* **Reporting → Call Reporting** — detailed call logs with duration and cost
* **Reporting → SMS Reporting** — message counts, segments, and delivery rates
* **Conversations** — per-message cost is visible on individual messages (click the info icon)

***

## Cost optimization tips

<AccordionGroup>
  <Accordion title="Use SMS instead of MMS when possible">
    MMS messages cost 2–3x more than SMS. Only use MMS when you need to send images or media.
  </Accordion>

  <Accordion title="Keep messages under 160 characters">
    Every additional segment doubles or triples the cost. Keep messages concise to stay within one segment.
  </Accordion>

  <Accordion title="Avoid unicode characters">
    Emojis and special characters reduce the segment size from 160 to 70 characters. A short message with one emoji can cost 2–3x more.
  </Accordion>

  <Accordion title="Clean your contact lists">
    Remove invalid numbers, landlines, and opted-out contacts. Sending to bad numbers wastes credits and can harm your sender reputation.
  </Accordion>

  <Accordion title="Use toll-free for high volume">
    Toll-free numbers have higher throughput limits and may be more cost-effective for bulk campaigns.
  </Accordion>

  <Accordion title="Set wallet alerts and auto-recharge">
    Prevent unexpected service interruption by setting a low-balance alert and enabling auto-recharge at a comfortable threshold.
  </Accordion>
</AccordionGroup>