> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account, billing, and support

> Everything about your HoopAI subscription — plans, pricing, payments, cancellation, data retention, and how to get help.

This is your starting point for anything related to **your HoopAI account** — your subscription, pricing, payments, and policies.

<Note>
  Looking for the Payments feature (invoicing your own customers, subscriptions, refunds)? That lives under [Payments](/payments/overview) in the platform docs.
</Note>

## Plans and pricing

<CardGroup cols={2}>
  <Card title="Compare plans" icon="table" href="/settings/plan-comparison">
    Features, limits, and pricing for Starter, Pro, and Enterprise
  </Card>

  <Card title="Free trial" icon="gift" href="/getting-started/free-trial">
    14-day trial — what's included, limitations, and what happens when it ends
  </Card>

  <Card title="Usage and add-ons" icon="gauge" href="/settings/usage-and-addons">
    Usage-based billing, add-on catalog, and overage charges
  </Card>

  <Card title="Account lifecycle" icon="arrows-spin" href="/getting-started/account-lifecycle">
    Every stage from sign-up to cancellation — visual overview
  </Card>
</CardGroup>

## Manage your subscription

<CardGroup cols={2}>
  <Card title="Billing portal" icon="credit-card" href="/settings/billing-portal">
    View your plan, update payment methods, download invoices
  </Card>

  <Card title="Payment issues" icon="triangle-exclamation" href="/settings/payment-issues">
    Payment failed? Retry schedule, how to fix it, and suspension timeline
  </Card>

  <Card title="Cancel or downgrade" icon="circle-xmark" href="/settings/cancel-or-downgrade">
    Step-by-step cancellation, what you lose, data export, reactivation
  </Card>

  <Card title="Export your data" icon="download" href="/settings/data-export">
    Export contacts, conversations, files, and reports before making changes
  </Card>
</CardGroup>

## Common questions

<AccordionGroup>
  <Accordion title="What happens to my website if I cancel?">
    Your websites and funnels go offline at the end of your billing period. Your custom domain DNS records are not modified — update them to avoid dead links. Your site content is retained for 90 days, then permanently deleted.

    [Full details →](/settings/cancel-or-downgrade#what-happens-when-you-cancel)
  </Accordion>

  <Accordion title="Will I lose my data?">
    Not immediately. After cancellation, your data is retained in read-only mode for **90 days**. After that, it is permanently deleted. Always [export your data](/settings/data-export) before cancelling.

    [Account lifecycle →](/getting-started/account-lifecycle)
  </Accordion>

  <Accordion title="Can I transfer my domain away from HoopAI?">
    HoopAI does not register domains — you use your own domain registrar (GoDaddy, Namecheap, Cloudflare, etc.) and point DNS records to HoopAI. Your domain is always yours. If you cancel, simply update your DNS records to point elsewhere.

    [Domain setup →](/settings/domains-url-redirects)
  </Accordion>

  <Accordion title="Can I port my phone number to another provider?">
    Yes. Go to **Settings → Phone Numbers**, select the number, and click **Request Port-Out**. Initiate the port with your new provider before your billing period ends and the number is released.

    [Cancellation details →](/settings/cancel-or-downgrade#phone-number-release-timeline)
  </Accordion>

  <Accordion title="What are HoopAI's pricing plans?">
    HoopAI offers three plans: **Starter** ($97/mo), **Pro** ($297/mo), and **Enterprise** (\$497/mo). All include a 14-day free trial with no credit card required.

    [Compare all plans →](/settings/plan-comparison)
  </Accordion>

  <Accordion title="Who pays for SMS, phone calls, and WhatsApp?">
    Communication costs (SMS, phone, WhatsApp) are usage-based and charged on top of your plan subscription. You add credits to your account and usage is deducted automatically.

    [Usage and add-ons →](/settings/usage-and-addons)
  </Accordion>

  <Accordion title="Is there a contract or minimum commitment?">
    Monthly plans have no minimum commitment — cancel anytime. Annual plans require a 12-month commitment with no partial refunds. Enterprise plans may have custom terms.

    [Terms of service →](/legal/terms-of-service)
  </Accordion>

  <Accordion title="How do I contact support?">
    Use the live chat widget, email support from **Settings → Support**, or browse the help center. Enterprise plans include phone support and priority queue.

    [Support options →](/settings/support)
  </Accordion>
</AccordionGroup>

## Policies and legal

<CardGroup cols={3}>
  <Card title="Terms of Service" icon="scale-balanced" href="/legal/terms-of-service">
    Subscription terms, billing obligations, cancellation
  </Card>

  <Card title="Privacy Policy" icon="shield-halved" href="/legal/privacy-policy">
    How HoopAI handles your data
  </Card>

  <Card title="Data Processing Agreement" icon="file-contract" href="/legal/data-processing-agreement">
    GDPR compliance and data processing terms
  </Card>
</CardGroup>

## Need help?

* **Live chat**: Click the chat icon on any help center page
* **Email**: Send a message from **Settings → Support** in your account
* **Phone**: Available on Enterprise plans — [support details →](/settings/support)