> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Reputation

> Review requests, review management, listings sync, GBP optimization, video testimonials, Reviews AI agent, negative review handling, and competitor tracking.

The Reputation section helps you collect customer reviews, respond to feedback, manage your online listings, and track your brand's digital presence across every major review platform.

<Frame caption="Reputation dashboard — review stats, invite trends, and sentiment at a glance">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/hD-ppANqjXRzmsAJ/images/reputation-tab-overview-1.png?fit=max&auto=format&n=hD-ppANqjXRzmsAJ&q=85&s=cc82ff1aa855df27610b6c85cf65ad61" alt="Reputation overview" width="1606" height="639" data-path="images/reputation-tab-overview-1.png" />
</Frame>

<CardGroup cols={2}>
  <Card title="Reputation tab overview" icon="chart-bar" href="/reputation/reputation-tab-overview">
    Stats, invite trends, review trends, and competitor analysis in one dashboard
  </Card>

  <Card title="Review requests" icon="paper-plane" href="/reputation/requests">
    Send review requests via SMS, email, and WhatsApp
  </Card>

  <Card title="Reviews" icon="star" href="/reputation/reviews">
    Manage Google and Facebook reviews with AI summaries and spam detection
  </Card>

  <Card title="Review widget customization" icon="palette" href="/reputation/review-widget-customization">
    Embed and style review widgets on your website
  </Card>

  <Card title="Reputation settings" icon="gear" href="/reputation/reputation-settings">
    Configure AI responses, review links, SMS/email templates, and integrations
  </Card>

  <Card title="Review QR codes" icon="qrcode" href="/reputation/review-qr-code">
    Generate branded QR codes that link customers directly to your review page
  </Card>

  <Card title="Listings" icon="map-pin" href="/reputation/listings">
    Sync and manage your business info across online directories
  </Card>

  <Card title="GBP optimization" icon="google" href="/reputation/gbp-optimization">
    Update and improve your Google Business Profile score
  </Card>

  <Card title="GBP posts" icon="pen-to-square" href="/reputation/gbp-posts">
    Schedule and publish Google Business Profile posts directly from HoopAI
  </Card>

  <Card title="Video testimonials" icon="video" href="/reputation/video-testimonials">
    Collect and display video reviews from satisfied customers
  </Card>

  <Card title="Reviews AI agent" icon="robot" href="/reputation/reviews-ai-agent">
    Automate review responses with a configurable AI agent
  </Card>

  <Card title="Add reviews manually" icon="plus" href="/reputation/add-reviews-manually">
    Import offline reviews via CSV or manual entry
  </Card>

  <Card title="Negative review handling" icon="face-frown" href="/reputation/negative-review-handling">
    Strategies and tools for addressing low-star reviews
  </Card>

  <Card title="Review reporting" icon="chart-line" href="/reputation/review-reporting">
    Track review volume, average rating trends, and response metrics over time
  </Card>

  <Card title="Review email templates" icon="envelope" href="/reputation/review-email-templates">
    Customize email templates for automated review follow-ups
  </Card>

  <Card title="Review response templates" icon="reply" href="/reputation/review-response-templates">
    Build a library of reusable response templates for common review scenarios
  </Card>

  <Card title="Google review integration" icon="google" href="/reputation/google-review-integration">
    Connect your Google Business Profile to sync and manage Google reviews
  </Card>

  <Card title="Facebook review integration" icon="facebook" href="/reputation/facebook-review-integration">
    Connect your Facebook Page to sync and manage Facebook reviews
  </Card>

  <Card title="Review automation" icon="diagram-project" href="/reputation/review-automation">
    Trigger review requests automatically from workflows after appointments, payments, and form submissions
  </Card>

  <Card title="Listing sync" icon="arrows-rotate" href="/reputation/listing-sync">
    Automatically push business info updates to all connected directories at once
  </Card>

  <Card title="Review website widget" icon="window-restore" href="/reputation/review-website-widget">
    Embed a live review feed widget on your website to showcase ratings
  </Card>

  <Card title="Review showcase" icon="rectangle-list" href="/reputation/review-showcase">
    Highlight selected reviews in a curated display for marketing use
  </Card>

  <Card title="Competitor tracking" icon="binoculars" href="/reputation/competitor-tracking">
    Monitor competitor review ratings and volumes alongside your own
  </Card>
</CardGroup>

## Getting started

<Steps>
  <Step title="Connect your review platforms">
    Go to **Reputation > Settings > Integrations** and connect your Google Business Profile and Facebook Page. This enables two-way review sync so incoming reviews appear in the platform automatically.
  </Step>

  <Step title="Send your first review request">
    Open **Reputation > Requests** and send a review request to a recent customer via SMS, email, or WhatsApp. Include a direct link to your Google or Facebook review page.
  </Step>

  <Step title="Set up review automation">
    Go to **Automation > Workflows** and add a **Send Review Request** action. Trigger it after an appointment is marked completed, an invoice is paid, or a form is submitted. Add a short delay (1–2 days) for best results.
  </Step>

  <Step title="Configure the Reviews AI agent">
    Open **Reputation > Reviews AI Agent** and set the tone, response guidelines, and which star ratings trigger an automatic response. Enable auto-pilot or approval mode based on your preference.
  </Step>

  <Step title="Sync your business listings">
    Go to **Reputation > Listings** to connect your business information to online directories. Enable Listing Sync so any name, address, or phone number update automatically propagates to all connected directories.
  </Step>
</Steps>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="What review platforms does HoopAI support?">
    HoopAI aggregates reviews from Google and Facebook when those accounts are connected in Reputation Settings. You can also manually add reviews from Yelp, Amazon, Airbnb, TripAdvisor, Zillow, Goodreads, and more via CSV upload or manual entry.
  </Accordion>

  <Accordion title="Can I automate review requests?">
    Yes. Use the Automation module to trigger review requests automatically — for example, after an appointment is marked completed, after an invoice is paid, or after a form is submitted. Add a **Send Review Request** action to any workflow and optionally include a delay before it fires.
  </Accordion>

  <Accordion title="What is the difference between the Reviews tab and the Reputation tab overview?">
    The Reputation tab overview is a dashboard showing trends, invite goals, AI summaries, and competitor analysis. The Reviews tab is where you manage individual reviews — respond to them, flag spam, filter by rating, and view review cards from all connected platforms.
  </Accordion>

  <Accordion title="Do I need Yext for the Listings feature?">
    Yes. The Listings feature — including directory sync, duplicate suppression, and analytics — requires an active Yext entity. Contact your platform administrator to enable Listings for your account.
  </Accordion>

  <Accordion title="How does the Reviews AI agent differ from manual responses?">
    The Reviews AI agent automatically posts responses to reviews that match its configured criteria (source and star rating range) without any manual action. Manual responses require you to open each review card and type a reply. You can run both simultaneously — for example, use the AI agent for 4–5 star reviews and respond manually to 1–3 star reviews for a more personal touch.
  </Accordion>

  <Accordion title="How do I handle negative reviews?">
    Open **Reputation > Negative Review Handling** for platform guidance and best practices. You can respond directly from the Reviews tab, flag suspected spam for Google review, or use response templates to reply consistently and professionally to low-star feedback.
  </Accordion>
</AccordionGroup>