> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Review QR codes

> Create QR codes that send customers directly to your review page, making it effortless to collect Google reviews and other feedback.

A review QR code sends customers straight to your review collection page with a single scan. When placed at your point of sale, on receipts, or on in-store signage, it removes every barrier between a satisfied customer and a published review — no searching for your business, no navigating review sites, no typing long URLs.

## Why review QR codes work

The most common reason customers do not leave reviews is not reluctance — it is friction. Most customers who have a positive experience are willing to leave a review if asked, but finding the business on Google, navigating to the correct page, and writing the review all take effort. A QR code placed immediately after a positive interaction reduces that friction to a single tap and a few seconds of typing.

Businesses that use review QR codes consistently report higher review volumes and better review page rankings than those that rely on email follow-up alone.

## Two ways to create a review QR code

The HoopAI platform provides two paths for creating a review QR code:

### Path 1: From the QR code builder (Sites)

This creates a fully customized QR code from the Sites section, with complete control over design, folder organization, analytics, and download format.

<Steps>
  <Step title="Open the QR code builder">
    Navigate to **Sites > QR Codes** and click **Create QR Code**.
  </Step>

  <Step title="Name the code">
    Enter a descriptive name such as "Google Review — Front Counter" or "Receipt Review QR."
  </Step>

  <Step title="Select the Review Link type">
    Choose **Review Link** from the list of QR code types, then click **Next**.
  </Step>

  <Step title="Configure the review template">
    Select your preferred review page from your account's available options. Customize the template:

    * **Header text** — write a short call to action such as "Enjoyed your visit? Leave us a review!" or "Your feedback means everything to us."
    * **Footer image** — optionally add a brand image or logo below the QR code pattern
  </Step>

  <Step title="Customize the design">
    Apply your brand colors, dot style, logo in center, and any other visual styling. See [Customizing QR codes](/qr-codes/customizing-qr-codes) for the full design guide.
  </Step>

  <Step title="Test the code">
    Scan the preview with your phone to confirm it routes to the correct review page before downloading.
  </Step>

  <Step title="Download and save">
    Download in your preferred format (PDF for printing, SVG for large-format) and save the code to your library for ongoing analytics tracking.
  </Step>
</Steps>

### Path 2: From Reputation settings

The platform also offers a dedicated review QR code workflow within the reputation management section, designed specifically for businesses focused on review generation.

<Steps>
  <Step title="Navigate to Reputation settings">
    Go to **Reputation > Settings > Reviews QR** in your account.
  </Step>

  <Step title="Select a review page">
    Choose the review platform or review page you want customers to reach — for example, your Google Business profile review link.
  </Step>

  <Step title="Generate the QR code">
    Click **Create QR Code** to generate the code. You can create multiple codes for different review platforms (Google, Facebook, and others) from this same interface.
  </Step>

  <Step title="Add logo and text">
    Personalize the code with your company logo or relevant imagery and customize the accompanying text.
  </Step>

  <Step title="Download as PDF">
    Download the code in PDF format for printing on your chosen materials.
  </Step>
</Steps>

## Placement strategies

Where you place your review QR code significantly affects how many customers scan it. The key principle is proximity to the positive experience — the more recently a customer experienced a satisfying interaction, the more likely they are to act.

### Point of sale

Mount a small card or sign displaying the QR code at your register, desk, or service counter. When staff completes a transaction, a brief verbal prompt ("We'd love a review — you can scan this code right here") combined with the visible code produces high scan rates.

### Printed receipts

Print the QR code on the bottom of receipts. Add a short line such as "How did we do? Scan to share your thoughts." Customers who take receipts are already engaged with your business.

### Table tents and menus

For restaurants, cafes, or service environments where customers spend time, a table tent or menu insert with the QR code allows customers to scan at their own pace. Some businesses include the code at the end of the menu near the final impression items.

### Packaging and bags

Add the QR code to takeout bags, product packaging, or any physical item a customer leaves with. The review prompt travels home with the customer.

### Email signature

Add the QR code image to your email signature as a PNG with a "Leave us a review" caption. Recipients reading on mobile can scan the image directly from their screen.

### Thank-you cards

Include a QR code on a small thank-you card placed inside orders or handed to customers at the end of a service. A personal touch paired with a review request at a high point of the customer journey produces strong results.

## Tracking review QR code performance

Analytics for review QR codes appear in the standard QR code analytics dashboard at **Sites > QR Codes > Analytics**.

Key metrics to monitor:

* **Unique scans** — how many individual customers scanned the code
* **Total scans** — total scan events, including repeat scans
* **Scan trends over time** — identify whether a new placement or verbal prompt is increasing scan rates

Compare scan counts to your review platform's new review count over the same period to calculate a scan-to-review conversion rate. If the conversion rate is low, the review page may have too many steps or a broken link — test the code regularly to confirm it routes correctly.

## Updating the destination

If you move your review page, switch platforms, or want to test a different review destination, update the QR code's destination from **Sites > QR Codes** without reprinting your materials. Any future scans of the existing printed code will reach the updated destination.

<Tip>
  For maximum impact, use a verbal ask alongside the physical QR code. Staff saying "It would mean a lot if you could leave us a review — the code is right there" immediately before a customer leaves consistently outperforms signage alone.
</Tip>

<Note>
  Always verify the review link before deploying at scale. Scan the code yourself and confirm it opens your correct review page in a browser. A broken link or wrong destination can leave customers frustrated and waste the placement opportunity.
</Note>