> ## Documentation Index > Fetch the complete documentation index at: https://help.hoopai.com/llms.txt > Use this file to discover all available pages before exploring further. # Conversations on the HoopAI mobile app > Manage SMS, email, and WhatsApp conversations on mobile. HoopAI mobile CRM unified inbox for iOS and Android with push notifications. The Conversations section in the HoopAI mobile app is your unified inbox for all contact communications — SMS, email, WhatsApp, Facebook Messenger, and more. With filtering, archiving, starring, bulk actions, and AI management built in, you can handle every message without touching your desktop. Open the mobile app and tap the **Conversations** icon in the bottom navigation bar. Conversations main ## Searching conversations Tap the **search icon** at the top of the Conversations screen to search by contact name, phone number, or email address. Search conversations *** ## Inbox selection Tap the inbox selector to switch between: * **Team inbox** — all conversations shared across your team * **My inbox** — conversations assigned to you personally * **Internal** — messages between team members Inbox selector *** ## Filtering conversations Tap the filter icon to refine conversations by read status, channel type, assigned user, and tags. Filter options Filter 2 Frequently used filters can be saved as **quick filters** for one-tap access at the top of the screen. Quick filters *** ## Starting a new conversation Tap the **+** icon to start a new outbound conversation. New conversation New message Choose from: * **SMS** — send a text message * **Email** — compose an email * **Group chat** — create a group SMS thread * **Internal notification** — send an internal message to a team member *** ## Conversation actions ### Actions menu From an open conversation, tap **Actions** to access: Actions menu * Schedule an appointment * Create an opportunity * Send a review request * View contact activity * Add an internal comment * Delete the conversation ### More options Tap the **three-dot** or **More** button in a conversation for additional management options: More options ### Bulk actions Press and hold a conversation card to enter multi-select mode. Select additional conversations and use the action bar to bulk archive, mark as read/unread, assign, or delete. Bulk actions *** ## Manage and star conversations Use the manage option to star conversations for priority follow-up, enable Do Not Disturb (DND), or archive conversations you've resolved. Manage conversations *** ## Sending messages Tap the text box to open the message composer. SMS composer From the composer, you can: * **Attach media** — tap the **+** icon to select files, take a photo, request payment, or insert custom values * **Schedule** — tap the send options to schedule your message for a future time * **Send instantly** — tap the send button to deliver immediately * **WhatsApp templates** — in WhatsApp conversations, select a pre-approved interactive template *** ## WhatsApp voice notes In WhatsApp conversations, you can record and send voice notes directly from the mobile app. WhatsApp voice Navigate to a WhatsApp conversation in the Conversations tab. Tap and hold the **microphone icon** to begin recording your voice note. Recording Release to stop recording, then tap **Send** to deliver. Send voice note *** ## Email snippets Access saved email snippets from the composition toolbar when writing an email. Select a snippet, edit it using the rich text editor (bold, italic, bullet lists, links), and send. Email snippets Edit snippet *** ## Conversation AI Manage your Conversation AI agent directly from the mobile app. Toggle the AI on or off per conversation and monitor AI responses in real time. Conversation AI AI settings *** ## Related articles * [Conversations overview](/conversations/overview) * [Contacts on mobile](/mobile-app/contacts) * [Phone and dialer on mobile](/mobile-app/phone-and-dialer) * [WhatsApp](/settings/whatsapp)