> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# HoopAI mobile app settings, notifications, and permissions

> Configure push notifications, biometric login, app permissions, and account settings in the HoopAI mobile app on iOS and Android.

The HoopAI mobile app has a settings area where you manage notifications, security, call preferences, and account details — all without touching the desktop platform.

Open the mobile app and tap the **menu icon** (three lines) in the top-left corner, then tap **Settings**.

<Frame caption="HoopAI mobile app settings screen">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/bfg_39MdYb5SQu_e/images/mobile-app-contacts-menu.png?fit=max&auto=format&n=bfg_39MdYb5SQu_e&q=85&s=95174cea89728bf016c2474c2ac9e8c6" alt="Settings menu accessed from the mobile app navigation" width="600" height="457" data-path="images/mobile-app-contacts-menu.png" />
</Frame>

## Push notifications

Push notifications keep you informed of new messages, inbound calls, and activity on your contacts — even when the app is in the background.

<Note>
  Push notifications must be allowed at the operating-system level. If you do not see a permission prompt on first launch, go to your device's system settings and enable notifications for the HoopAI app manually.
</Note>

### Enabling push notifications on iOS

1. Open **Settings** on your iPhone or iPad.
2. Scroll down and tap **Lead Connector** (the name the HoopAI app is listed under).
3. Tap **Notifications**.
4. Toggle **Allow Notifications** on.
5. Choose your preferred alert style — **Lock Screen**, **Notification Center**, and **Banners** are all recommended.

### Enabling push notifications on Android

1. Open **Settings** on your Android device.
2. Tap **Apps** (or **Application Manager**), then tap **Lead Connector** (the name the HoopAI app is listed under).
3. Tap **Notifications** and toggle them on.
4. You can also long-press the HoopAI app icon on your home screen and select **App info > Notifications**.

### Notification types

| Notification         | Trigger                                                                      |
| -------------------- | ---------------------------------------------------------------------------- |
| New message          | An inbound SMS, email, WhatsApp, or Facebook Messenger arrives in your inbox |
| Inbound call         | A contact calls your assigned number                                         |
| Missed call          | A call is not answered                                                       |
| Voicemail            | A voicemail is left on your number                                           |
| Task reminder        | A task due date is reached                                                   |
| Appointment reminder | An appointment is approaching                                                |

<Frame caption="Push notification settings for the mobile app">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/bfg_39MdYb5SQu_e/images/mobile-app-conversations-inbox.png?fit=max&auto=format&n=bfg_39MdYb5SQu_e&q=85&s=e4f04c6f811947b5c94e163fcef31bf1" alt="Push notifications arriving in the mobile app" width="1080" height="447" data-path="images/mobile-app-conversations-inbox.png" />
</Frame>

<Tip>
  If you manage multiple accounts, push notifications are delivered for the account you are currently logged into. Use the account switcher to change accounts, then ensure notifications are active for each.
</Tip>

***

## Mobile dashboard

The mobile dashboard is the home screen of the app. It gives you a live snapshot of your business performance at a glance.

From the navigation, tap the **Home** or **Dashboard** icon to open the dashboard view.

The dashboard displays:

* **Conversation summary** — number of open, unread, and starred conversations
* **Appointment count** — upcoming appointments for today and the next 7 days
* **Pipeline snapshot** — total open opportunities and their combined value
* **Recent activity** — a feed of the latest contact actions, messages, and calls

<Note>
  The metrics shown on the mobile dashboard reflect the same data as your desktop dashboard. Filters and date ranges set on desktop do not persist to the mobile view.
</Note>

***

## Biometric login

The HoopAI app supports biometric authentication (Face ID on iPhone, fingerprint on Android) as a faster, more secure way to log back in after the app locks.

<Steps>
  <Step title="Log in with your password">
    Open the app and sign in with your email and password as normal.
  </Step>

  <Step title="Enable biometrics when prompted">
    After a successful login, the app may prompt you to enable Face ID or fingerprint. Tap **Enable** to activate it.
  </Step>

  <Step title="Use biometrics on subsequent logins">
    The next time the app locks or you open it from a cold start, use your registered face or fingerprint to authenticate instantly.
  </Step>
</Steps>

<Note>
  Biometric login uses your device's native authentication — neither your fingerprint nor Face ID data ever leaves your device. If biometric authentication fails three times, the app falls back to your email and password.
</Note>

***

## App permissions

The HoopAI app requests several device permissions to power its features. You can review and adjust these at any time in your device's system settings.

| Permission           | Feature that requires it                                         | Required             |
| -------------------- | ---------------------------------------------------------------- | -------------------- |
| **Camera**           | Business card scanner, photo capture for media, document signing | Recommended          |
| **Microphone**       | Calls, WhatsApp voice notes                                      | Required for calling |
| **Contacts**         | Auto-fill when creating contacts                                 | Optional             |
| **Notifications**    | Push alerts for messages, calls, and tasks                       | Recommended          |
| **Location**         | Local presence dialing area code matching                        | Optional             |
| **Storage / Photos** | Media library uploads, file attachments                          | Required for uploads |

<Warning>
  Denying the **Microphone** permission disables all in-app calling. If calls are not working, check that the HoopAI app has microphone access in your device settings.
</Warning>

### Reviewing permissions on iOS

Open **Settings > Privacy & Security** and tap each category (Camera, Microphone, etc.) to see which apps have access. Tap **Lead Connector** (the name the HoopAI app is listed under) to change its permission level.

### Reviewing permissions on Android

Open **Settings > Apps > Lead Connector > Permissions** to see all requested permissions and toggle each on or off. The app is listed as Lead Connector in your device settings.

***

## Offline mode

The HoopAI mobile app requires an active internet connection (Wi-Fi or mobile data) to function. Core features — conversations, contacts, calling, and calendar — are not available offline.

When connectivity is lost:

* The app displays a **"No connection"** banner
* Existing data you have already loaded (contact profiles, conversation history) remains visible but read-only
* Any actions taken while offline (messages drafted, notes written) are queued and synced automatically once connection is restored

<Tip>
  For uninterrupted calling while traveling, ensure you have a stable mobile data connection. Wi-Fi calling is supported on both iOS and Android if your carrier enables it.
</Tip>

***

## In-app settings overview

The Settings screen in the mobile app contains the following sections:

| Setting                       | Description                                                                     |
| ----------------------------- | ------------------------------------------------------------------------------- |
| **My Profile**                | Update your name, email, profile photo, and phone number                        |
| **Change Password**           | Set a new account password (see [Getting started](/mobile-app/getting-started)) |
| **Two-Factor Authentication** | Enable or disable 2FA for your account                                          |
| **Inbound Calls**             | Configure multi-location call routing and call handling                         |
| **Notification Preferences**  | Manage which events trigger push notifications                                  |
| **About**                     | View the current app version and build number                                   |

***

<Frame caption="In-app settings overview">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/bfg_39MdYb5SQu_e/images/mobile-app-contacts-details-tab.png?fit=max&auto=format&n=bfg_39MdYb5SQu_e&q=85&s=d6792f0864962c9bbf1c2959d8481784" alt="Mobile app settings screen showing profile and notification options" width="400" height="790" data-path="images/mobile-app-contacts-details-tab.png" />
</Frame>

## Frequently asked questions

<AccordionGroup>
  <Accordion title="Why am I not receiving push notifications?">
    Check two things: first, that notification permissions are granted for the HoopAI app in your device's system settings; second, that your account has at least one active phone number or inbox assigned to you. Unassigned conversations do not trigger personal notifications.
  </Accordion>

  <Accordion title="Does the app support Face ID or Touch ID?">
    Yes — biometric authentication is supported on both iOS (Face ID and Touch ID) and Android (fingerprint). Enable it after your first successful password login when prompted, or look for the biometrics option under in-app settings.
  </Accordion>

  <Accordion title="Can I use the app without an internet connection?">
    No — the app requires an active internet connection. Previously loaded contact and conversation data is visible read-only, but sending messages, making calls, and booking appointments all require connectivity.
  </Accordion>

  <Accordion title="What is the minimum iOS and Android version required?">
    The app supports iOS 15 and above, and Android 8.0 (Oreo) and above. Always install the latest version of the HoopAI app to access the newest features.
  </Accordion>

  <Accordion title="Why does the app show Lead Connector instead of HoopAI?">
    The HoopAI mobile app is listed as **Lead Connector** in the App Store and Google Play. Once logged in, you are accessing your HoopAI account.
  </Accordion>

  <Accordion title="How do I log out of the app?">
    Tap the menu icon, scroll to the bottom of the Settings screen, and tap **Log Out**. If you manage multiple accounts, logging out signs you out of all accounts on that device.
  </Accordion>
</AccordionGroup>

***

## Related articles

* [Getting started with the mobile app](/mobile-app/getting-started)
* [Mobile app overview](/mobile-app/overview)
* [Phone and dialer on mobile](/mobile-app/phone-and-dialer)
* [Conversations on mobile](/mobile-app/conversations)