> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Mobile App Access
> Access courses, communities, and member content on mobile using the HoopAI PWA, branded app, and the native mobile experience.
Members can access their courses, communities, and certificates on any device — desktop, tablet, or mobile. The HoopAI platform provides two mobile access methods: a **Progressive Web App (PWA)** that any member can install from their browser, and a **Branded Mobile App** that delivers a native app experience under your brand.
## Progressive Web App (PWA)
A Progressive Web App is a website that installs on a member's phone home screen and behaves like a native app — without requiring submission to the App Store or Google Play. Members tap the app icon to open the portal directly, with no browser chrome visible.
### Enabling the PWA
Go to **Memberships and Communities > Courses > Settings** and click the **App Settings** tab.
Turn on **Enable PWA**. This activates the install prompt for members who visit your portal on a mobile browser.
Fill in the PWA metadata:
* **App Name** — the full name displayed below the icon on the home screen (e.g. "HoopAI Academy")
* **Short Name** — the abbreviated name used when the full name does not fit (e.g. "Academy")
* **Description** — a one-sentence summary of the app shown in browser install prompts
Upload icon images at the recommended sizes:
* **192×192 px** — used by Android for the home screen icon
* **512×512 px** — used for the app drawer, splash screen, and high-DPI displays
Use PNG format with a transparent or solid background. Avoid placing important content in the corners, as some platforms round the icon edges.
Click **Save**. Open your portal URL on a mobile device and look for the browser install prompt ("Add to Home Screen") to verify the PWA configuration is working.
### How members install the PWA
**On iPhone (Safari):**
1. Open the portal URL in Safari.
2. Tap the **Share** button (box with an arrow).
3. Scroll down and tap **Add to Home Screen**.
4. Edit the name if desired and tap **Add**.
**On Android (Chrome):**
1. Open the portal URL in Chrome.
2. Tap the browser menu (three dots) or wait for the install banner.
3. Tap **Add to Home Screen** or **Install**.
4. Confirm and the icon appears on the home screen.
Include a short "How to install the app" video or GIF in your welcome email. Most members do not know about PWA installation and will not discover it on their own. Showing them explicitly increases install rates dramatically.
***
## Mobile navigation in the member portal
The HoopAI member portal is fully responsive and adapts to mobile screen sizes. On mobile, members access the same content as on desktop:
* **Course library** — browse all enrolled courses, see progress indicators on each course card
* **Lesson player** — watch videos, read text lessons, submit quizzes, and mark lessons complete
* **Community** — post in feeds, chat in channels, browse events, and react to content
* **Certificates** — view and download earned certificates
* **Account settings** — update password, notification preferences, and profile information
The mobile lesson experience includes:
* **Swipe navigation** — swipe left and right to move between lessons in sequence
* **Progress indicators** — the completion percentage and lesson count update in real time as lessons are marked complete
* **Offline-friendly video** — members on low-bandwidth connections can continue playing video at a lower quality setting without losing their progress
***
## Branded mobile app
For organizations that want a fully native app experience with custom branding in the App Store and Google Play, the HoopAI platform offers a **Branded Mobile App**. This is a separate setup process from the PWA.
### What the branded app includes
* Your name, icon, and branding displayed in the App Store and Google Play Store listings
* Push notifications sent directly to members' devices
* Native navigation optimized for iOS and Android
* Access to all courses, communities, and certificates — the same content as the web portal
### Setting up the branded app
The Branded Mobile App setup involves:
1. Providing your app name, description, icons, and branding assets to HoopAI or configuring them in the **Client Portal > Branded Mobile App** settings.
2. Connecting your Apple Developer account and Google Play developer account so the app can be published under your brand.
3. Submitting the app for review through both stores (Apple and Google review typically take 1–7 business days).
4. Once approved, the app listing is live and you can direct members to download it.
Contact your HoopAI account manager or support team to begin the Branded Mobile App setup process.
***
## Push notifications on mobile
The Branded Mobile App supports **push notifications** — alerts that appear on the member's lock screen or notification tray without the member needing to have the app open.
Push notifications can be sent for:
* New course content unlocking (drip notifications)
* New community posts or replies in groups the member follows
* Upcoming live events within 24 hours
* Course completion milestones and certificate issuance
Configure push notification triggers in the same Automation workflows used for email notifications — add a **Send Push Notification** action alongside or instead of a **Send Email** action.
***
## Mobile-friendly content tips
Since many members access courses on mobile devices, optimize your course content for small screens:
* **Keep video lesson thumbnails clear** — titles and key visuals should be legible at small sizes
* **Use short paragraphs in text lessons** — long blocks of text are hard to read on mobile; break content into scannable chunks with frequent headings
* **Ensure downloadable PDFs are mobile-readable** — use large fonts and avoid small multi-column layouts that are difficult to zoom and scroll on phones
* **Test quizzes on mobile** — verify that multiple-choice options are large enough to tap comfortably without accidental mis-selection
***
## Frequently asked questions
The PWA feature is included in the HoopAI platform without an additional fee. Enable it in Membership Settings > App Settings. The Branded Mobile App (native App Store/Google Play listing) may require a specific plan tier — contact HoopAI support to confirm availability for your account.
The PWA stores the member's login session locally. Members typically stay logged in until they explicitly log out or clear their browser storage. On iOS, session storage has a seven-day limit in Safari, after which the member may be prompted to log in again.
Web push notifications work on Android Chrome PWAs natively. On iOS, web push support requires iOS 16.4 or later with the member having specifically granted notification permissions after installing the PWA. The Branded Mobile App provides more reliable push notification delivery across both iOS and Android.
Members can enable **Download** for video files if you have turned on the download option in **Membership Settings > Builder Settings**. Downloaded videos are saved to the member's device and can be viewed without an internet connection. Streaming video embedded from YouTube or Vimeo does not support offline download.
Yes. All lesson content types — video, text, audio, PDF, and quiz — are fully supported on mobile. The quiz interface is touch-optimized with large tap targets for multiple-choice options.