> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# TikTok integration and posting

> Connect your TikTok account, post videos, manage comments, and track analytics from the Social Planner.

TikTok is available as a connected platform in the Social Planner. Once connected, you can schedule video posts, manage comments, and track performance — all without leaving the HoopAI platform.

***

## Connecting your TikTok account

See [Connecting social platforms](/marketing/social-planner-platforms) for step-by-step connection instructions. You can connect either a TikTok Personal or Business account.

***

## Posting videos to TikTok

<Steps>
  <Step title="Create a new post">
    In the Social Planner, click **+ New Post > Create New Post** and select your TikTok account.
  </Step>

  <Step title="Upload your video">
    Upload a vertical video (9:16 aspect ratio). TikTok videos must be between 3 seconds and 10 minutes. Maximum file size is 287.6 MB. Supported formats: MP4, MOV.
  </Step>

  <Step title="Write your caption">
    Add a caption with relevant hashtags. TikTok captions can be up to 2,200 characters. Use hashtags to increase discoverability.
  </Step>

  <Step title="Configure posting options">
    * **Privacy setting** — choose Public, Friends Only, or Private
    * **Allow comments** — toggle on or off
    * **Allow duet** — toggle on or off
    * **Allow stitch** — toggle on or off
  </Step>

  <Step title="Schedule or post">
    Choose to post immediately or schedule for a specific date and time.
  </Step>
</Steps>

***

## TikTok content guidelines

<AccordionGroup>
  <Accordion title="Video specifications">
    * Aspect ratio: 9:16 (vertical) strongly recommended
    * Resolution: 1080x1920 pixels
    * Duration: 3 seconds to 10 minutes
    * File size: up to 287.6 MB
    * Format: MP4 or MOV
  </Accordion>

  <Accordion title="Content best practices">
    * Hook viewers in the first 2 seconds
    * Use trending sounds when relevant (add these in the TikTok app after publishing)
    * Include on-screen text for viewers watching without sound
    * Post consistently (3-5 times per week for growth)
    * Use 3-5 relevant hashtags per post
  </Accordion>

  <Accordion title="What not to post">
    * Copyrighted music (may be removed or muted)
    * Horizontal video without adaptation for vertical viewing
    * Low-resolution content (under 720p)
    * Content that violates TikTok's community guidelines
  </Accordion>
</AccordionGroup>

***

## TikTok DMs

TikTok Direct Messages from contacts can be viewed and responded to in the **Conversations** inbox when the TikTok integration is connected for messaging. This allows you to manage TikTok conversations alongside SMS, email, and other channels.

***

## Comment automation

Set up automated responses to TikTok comments using workflows:

1. Create a workflow with a **TikTok Comment** trigger
2. Define conditions (e.g., comment contains specific keywords)
3. Add actions: auto-reply to the comment, send a DM, or create a contact in the CRM

This is useful for responding to common questions, capturing leads from comment inquiries, and maintaining engagement.

***

## TikTok analytics

View TikTok performance data in **Marketing > Social Planner > Analytics**:

* Video views and impressions
* Likes, comments, and shares per video
* Follower growth over time
* Average engagement rate
* Top-performing videos

<Note>
  TikTok analytics data availability depends on TikTok's API. Some metrics may have a 24-48 hour delay before appearing in the dashboard.
</Note>