> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# First login

> How to log in to HoopAI for the first time, reset your password, and enable two-factor authentication.

## Logging in

Navigate to your HoopAI subdomain — typically `platform.hoopai.com` or a custom URL your administrator has set up. Enter your email address and password, then click **Sign In**.

<Frame caption="The HoopAI login screen">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/E5RqsVYHqu08Wwk2/images/getting-started-dashboard-view.png?fit=max&auto=format&n=E5RqsVYHqu08Wwk2&q=85&s=f57ee17d9416c78c1536e6991dbcdfbc" alt="HoopAI login screen" width="1618" height="656" data-path="images/getting-started-dashboard-view.png" />
</Frame>

<Note>
  If you are a team member who was invited by an admin, check your email for an invitation from HoopAI. The email contains a link to set your password and activate your account. The link expires after 24 hours — ask your admin to resend if it has expired.
</Note>

***

## Setting your password for the first time

When you receive your invitation email:

<Steps>
  <Step title="Click the activation link">
    Open the invitation email and click **Activate Account** or **Set Password**. This opens a secure password-creation page.
  </Step>

  <Step title="Create a strong password">
    Choose a password that is at least 8 characters and includes a mix of letters, numbers, and symbols. Avoid reusing passwords from other services.
  </Step>

  <Step title="Sign in">
    After setting your password, you are redirected to the login page. Sign in with your email and new password.
  </Step>
</Steps>

***

## Forgot your password?

Click **Forgot password?** on the login screen. Enter your email address and you will receive a reset link within a few minutes. Check your spam folder if it does not arrive.

***

## Enabling two-factor authentication (2FA)

Two-factor authentication adds an extra layer of security to your account. After logging in, navigate to **Settings > My Profile** and scroll to the **Two-Factor Authentication** section.

<Frame caption="Two-factor authentication settings in My Profile">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/dif11QvMekN9AcKH/images/settings-my-profile-2fa.png?fit=max&auto=format&n=dif11QvMekN9AcKH&q=85&s=2efd690050ce24608e488fc265fae489" alt="2FA settings" width="801" height="735" data-path="images/settings-my-profile-2fa.png" />
</Frame>

<Steps>
  <Step title="Open My Profile">
    Click your name or avatar in the bottom-left corner of the sidebar, then select **Profile Settings**, or go to **Settings > My Profile**.
  </Step>

  <Step title="Enable 2FA">
    Toggle on **Two-Factor Authentication**. You can choose to receive a code via SMS or use an authenticator app such as Google Authenticator or Authy.
  </Step>

  <Step title="Verify and save">
    Enter the code sent to your phone or shown in your authenticator app to confirm the setup. 2FA is now active on your account.
  </Step>
</Steps>

<Tip>
  Administrators can require 2FA for all team members under **Settings > My Staff**. Enforcing 2FA for your whole team is a best practice, especially if your account stores customer contact data.
</Tip>

***

## Your profile settings

After your first login, visit **Settings > My Profile** to personalise your account:

<Frame caption="Personal information settings in My Profile">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/dif11QvMekN9AcKH/images/settings-my-profile-personal.png?fit=max&auto=format&n=dif11QvMekN9AcKH&q=85&s=8d4c3a6c96eed86897c5866e29f7c0c6" alt="My Profile personal settings" width="1628" height="744" data-path="images/settings-my-profile-personal.png" />
</Frame>

* **Name and photo** — shown in conversations and assigned records
* **Email signature** — appended automatically to outbound emails
* **Notification preferences** — control which alerts you receive and how

<Frame caption="Notification preferences in My Profile">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/dif11QvMekN9AcKH/images/settings-my-profile-notifications.png?fit=max&auto=format&n=dif11QvMekN9AcKH&q=85&s=8b18b828893983dfd57a1aca01902df4" alt="My Profile notifications" width="843" height="557" data-path="images/settings-my-profile-notifications.png" />
</Frame>

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="My invitation link has expired. What do I do?">
    Contact your account administrator and ask them to go to **Settings > My Staff**, find your user record, and click **Resend Invite**. A new activation email will be sent immediately.
  </Accordion>

  <Accordion title="I can't log in — the platform says my account is inactive.">
    Your admin may have deactivated your user. Ask them to check **Settings > My Staff** and reactivate your account.
  </Accordion>

  <Accordion title="Can I use Google or Microsoft to log in?">
    Single sign-on (SSO) availability depends on your plan. Check with your admin or contact HoopAI support for SSO setup instructions.
  </Accordion>

  <Accordion title="Where can I change my time zone?">
    Your personal time zone is set under **Settings > My Profile > Personal Information**. This controls how appointment times and scheduled messages appear to you. The account-wide time zone (used for automation and booking pages) is set separately under **Settings > Business Profile**.
  </Accordion>
</AccordionGroup>

<Tip>
  Once you are logged in, head to the [Account setup checklist](/getting-started/account-setup) to walk through the essential configuration steps before inviting your team or importing contacts.
</Tip>