> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Connecting your domain

> Connect a custom domain to HoopAI for your funnels, websites, client portal, and booking pages.

Connecting a custom domain lets your funnels, websites, booking pages, and client portal use your own branded URL (e.g., `go.yourbusiness.com`) instead of a generic HoopAI subdomain. This improves trust with contacts and supports brand consistency.

<Frame caption="Domains management in HoopAI Settings">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/fpcCfUClUku7SftL/images/settings-domains-manage.png?fit=max&auto=format&n=fpcCfUClUku7SftL&q=85&s=843f28b19ec42a77235231583ed91ace" alt="Domains management" width="1604" height="660" data-path="images/settings-domains-manage.png" />
</Frame>

## Types of domains you can connect

* **Custom domain** — a domain you already own (e.g., `yourbusiness.com`)
* **Subdomain** — a prefix on your existing domain (e.g., `go.yourbusiness.com` or `booking.yourbusiness.com`)
* **New domain** — purchase a domain directly inside HoopAI

Using a subdomain is recommended when your main domain is already hosting a website (WordPress, Squarespace, etc.) — it keeps your existing site untouched while giving HoopAI its own URL.

***

## How to connect an existing domain or subdomain

<Steps>
  <Step title="Go to Settings > Domains">
    In the left sidebar click **Settings**, then select **Domains**.
  </Step>

  <Step title="Click Add Domain">
    Click **Add Domain** or **Connect Domain** and enter the domain or subdomain you want to use (e.g., `go.yourbusiness.com`).
  </Step>

  <Step title="Copy the DNS record">
    HoopAI will display a CNAME record you need to add at your domain registrar (GoDaddy, Namecheap, Cloudflare, etc.). Copy the **Name** and **Value** fields shown.

    <Note>
      The exact steps to add a CNAME vary by registrar. Search for "\[your registrar] add CNAME record" if you are unsure where to find this in your registrar's dashboard.
    </Note>
  </Step>

  <Step title="Add the CNAME at your registrar">
    Log in to your domain registrar, navigate to DNS settings for your domain, and add a new CNAME record using the Name and Value copied from HoopAI. Leave TTL at the default (usually 3600 or "Automatic").
  </Step>

  <Step title="Verify the connection">
    Return to **Settings > Domains** in HoopAI and click **Verify** or **Check DNS**. DNS propagation can take anywhere from a few minutes to 48 hours — most updates resolve within 30 minutes.

    <Frame caption="Verifying domain connection after DNS update">
      <img src="https://mintcdn.com/hoopai-84ec0cdc/fpcCfUClUku7SftL/images/settings-domains-manage.png?fit=max&auto=format&n=fpcCfUClUku7SftL&q=85&s=843f28b19ec42a77235231583ed91ace" alt="Domain verification" width="1604" height="660" data-path="images/settings-domains-manage.png" />
    </Frame>
  </Step>
</Steps>

***

## How to purchase a domain inside HoopAI

If you do not yet have a domain, you can purchase one directly:

<Steps>
  <Step title="Go to Settings > Domains">
    Click **Settings** in the sidebar, then select **Domains**.
  </Step>

  <Step title="Click Purchase Domain">
    Click **Purchase Domain** and search for your desired domain name.

    <Frame caption="Purchasing a new domain from within HoopAI">
      <img src="https://mintcdn.com/hoopai-84ec0cdc/fpcCfUClUku7SftL/images/settings-domains-purchase.png?fit=max&auto=format&n=fpcCfUClUku7SftL&q=85&s=29f985d3d5fa8f13934ce5b0a992f2f5" alt="Domain purchase" width="1591" height="344" data-path="images/settings-domains-purchase.png" />
    </Frame>
  </Step>

  <Step title="Select and buy">
    Choose an available domain and complete the purchase. The domain is automatically connected to your HoopAI account — no additional DNS configuration is needed.
  </Step>
</Steps>

***

## URL redirects

Once your domain is connected, you can set up URL redirects — for example, to forward old URLs to new funnel pages, or to redirect your root domain to a specific landing page.

<Frame caption="URL redirects configuration">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/fpcCfUClUku7SftL/images/settings-domains-url-redirects.png?fit=max&auto=format&n=fpcCfUClUku7SftL&q=85&s=f1a5652faeee4f46089bdc3697cb605f" alt="URL redirects" width="1602" height="604" data-path="images/settings-domains-url-redirects.png" />
</Frame>

Go to **Settings > Domains**, find your connected domain, and click **URL Redirects** to add redirect rules.

***

## Assigning a domain to a funnel or website

After connecting your domain, assign it when you create or edit a funnel or website:

1. Open your funnel or website in **Sites > Funnels** or **Sites > Websites**
2. Go to **Settings** within the funnel/site editor
3. Select your connected domain from the **Domain** dropdown
4. Save and publish

***

## Frequently asked questions

<AccordionGroup>
  <Accordion title="How long does DNS propagation take?">
    Most DNS changes propagate within 30 minutes, but it can take up to 48 hours in rare cases. You can check propagation status using a tool like [whatsmydns.net](https://www.whatsmydns.net/) to see whether your CNAME is visible from different global locations.
  </Accordion>

  <Accordion title="Can I use my root domain (yourbusiness.com) instead of a subdomain?">
    Yes, but it requires an ANAME or ALIAS record instead of a CNAME. Not all registrars support ANAME/ALIAS records. Subdomains (like `go.yourbusiness.com`) work universally with CNAME records and are the simpler option for most setups.
  </Accordion>

  <Accordion title="Will connecting a subdomain affect my main website?">
    No. Adding a subdomain (e.g., `go.yourbusiness.com`) creates a separate address and does not affect your main website at `yourbusiness.com` or any of its existing pages.
  </Accordion>

  <Accordion title="Can I connect multiple domains?">
    Yes. You can connect as many domains as your plan allows. Each funnel or website is assigned to one domain, but you can have different funnels on different domains.
  </Accordion>

  <Accordion title="What is a domain used for in HoopAI?">
    Connected domains are used for: funnel and website URLs, booking page URLs, the client portal URL, and short link tracking domains. Email sending uses a separate domain configured under **Settings > Email Services**.
  </Accordion>
</AccordionGroup>