> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Manual actions
> Manage pending manual call and SMS task queues in Hoop so your team never misses a follow-up.
Manual Actions keep all your team's pending phone calls and SMS messages organized in one place. Instead of automating these touchpoints, Manual Actions queue them so a person can complete them at the right time — ideal for personalized outreach that needs a human touch.
Access Manual Actions by going to **Conversations → Manual Actions** at the top of the page.
***
## Manual Actions overview
The list shows all queued actions with these columns:
| Column | Description |
| ----------- | ------------------------------------ |
| Contacts | The contact assigned to the action |
| Workflow | The workflow that created the action |
| Assigned To | The team member responsible |
| Type | Manual Call or Manual SMS |
| Status | Completed or Queued |
| Date Added | When the action was created |
### Filter by workflow
Click the **Search Workflow** dropdown to see actions from a specific workflow. Each workflow may require different types of actions.
### Filter by assignee
Click **Select Assignee** to view actions assigned to a specific team member — useful for managers reviewing their team's queue.
If you see "No Manual Actions" for a user, it means all their queued tasks are complete.
***
## Starting manual actions
Click the **Let's Start** button to begin working through the queue. You are taken to the first contact's details page.
Click the contact's name to go directly to their record and take action.
* **Manual SMS** — compose and send a text immediately or schedule it.
* **Manual Call** — click the dialer icon to call the contact directly.
After completing an action, the system automatically moves to the next contact in the queue.
### Deleting a manual action
If a manual action was created by mistake, click the **trash icon** next to it to remove it from the queue.
***
## Manual calls
Manual Call Actions let you queue contacts for personal phone outreach from a workflow.
### Setting up a manual call workflow
Go to **Automation → Workflows** and create a new workflow or open an existing one.
Click **+ Add Action**, search for **Manual Action**, then select **Manual Calls**.
Give the workflow a descriptive name, then publish and save it.
Go to **Contacts**, select one or more contacts, click **Trigger Automation**, choose the workflow, set the bulk delivery method, and click **Add to Automation**.
Return to **Conversations → Manual Actions**. Your queued calls appear. Click **Let's Start** — the system dials the first contact automatically.
After each call completes, the system automatically dials the next contact in the queue, keeping your workflow efficient.
***
## Viewing manual actions in the dashboard
The Hoop dashboard includes a manual actions widget showing:
* Total pending actions
* Breakdown of pending calls vs. pending SMS
Use this widget to stay on top of your team's outstanding tasks at a glance.