> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Group chat for SMS

> Send SMS messages to multiple recipients in a single conversation thread in HoopAI.

Group chat lets you send SMS messages to multiple recipients in a single conversation thread. All participants see each other's replies, creating a shared messaging experience — useful for coordinating with clients, partners, or team members directly from your conversations inbox.

## Creating a group conversation

<Steps>
  <Step title="Open conversations">
    Navigate to **Conversations** in the left sidebar.
  </Step>

  <Step title="Start a new conversation">
    Click **+ New Conversation** and select **Group SMS** as the message type.
  </Step>

  <Step title="Add participants">
    Search for and add contacts by name, phone number, or email. Add all participants you want in the group.
  </Step>

  <Step title="Send your message">
    Type your message and click **Send**. All participants receive the SMS and can reply within the thread.
  </Step>
</Steps>

## Adding and removing participants

* **Add** — open the group conversation and click the participant list. Click **+ Add** to include additional contacts.
* **Remove** — click the **X** next to a participant's name to remove them from the group. They will no longer receive messages from this thread.

## Group chat behavior

* All messages sent to the group are delivered as SMS to every participant
* Replies from any participant appear in the shared thread in your conversations inbox
* Each participant sees the sender's phone number, not a group name
* The conversation thread in Hoop consolidates all replies into a single view

## Limitations

| Limitation            | Details                                                                                           |
| --------------------- | ------------------------------------------------------------------------------------------------- |
| **Carrier support**   | Group SMS (MMS) is supported by most US carriers but may not work with all international carriers |
| **Participant limit** | Group SMS typically supports up to 10 participants per thread                                     |
| **Media**             | Images and attachments are sent as MMS, which may incur additional messaging costs                |
| **Opt-out**           | Individual participants can opt out by replying STOP, which removes them from the group thread    |

## Use cases

* **Client coordination** — keep a client and their team in one thread for project updates
* **Appointment reminders** — send a single message to all parties involved in a meeting
* **Event communication** — coordinate logistics with multiple participants
* **Sales follow-up** — loop in decision-makers together for a unified conversation

<Note>
  Group SMS messages count toward your SMS usage. Each message is counted once per recipient — a message to 5 participants counts as 5 messages.
</Note>