> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom call dispositions

> Tag calls with outcomes like 'Interested' or 'Left voicemail' using custom call dispositions in HoopAI.

Call dispositions let you tag calls with outcomes — such as "Interested," "Left voicemail," or "Not interested" — so your team can categorize call results consistently. Dispositions feed into reporting and can trigger workflow automations based on call outcomes.

## What dispositions are

A disposition is a label applied to a call after it ends that describes the outcome. Common dispositions include:

| Disposition            | When to use                               |
| ---------------------- | ----------------------------------------- |
| **Interested**         | Contact expressed interest in your offer  |
| **Not interested**     | Contact declined or was not a fit         |
| **Left voicemail**     | Call went to voicemail; message was left  |
| **No answer**          | Call was not picked up; no voicemail left |
| **Callback requested** | Contact asked to be called back later     |
| **Wrong number**       | Contact information was incorrect         |
| **Appointment booked** | Call resulted in a scheduled appointment  |

## Creating custom dispositions

<Steps>
  <Step title="Navigate to settings">
    Go to **Settings > Conversations > Call Dispositions**.
  </Step>

  <Step title="Add a disposition">
    Click **+ Add Disposition** and enter the label name. Optionally assign a color for visual identification.
  </Step>

  <Step title="Organize the list">
    Drag dispositions to reorder them. The order determines how they appear in the selection dropdown during calls.
  </Step>

  <Step title="Save">
    Click **Save** to make the dispositions available to your team.
  </Step>
</Steps>

## Using dispositions in conversations

After a call ends (or during wrap-up):

1. The disposition selector appears in the call summary panel
2. Select the appropriate outcome from the dropdown
3. The disposition is saved on the call record

Dispositions are visible on:

* The call record in the conversations inbox
* The contact's activity timeline
* Call reports in the Reporting section

## Reporting on dispositions

Navigate to **Reporting > Call Reporting** to filter and analyze calls by disposition. This helps you:

* Track what percentage of calls result in interest vs. no answer
* Identify which team members have the highest "Interested" rates
* Spot patterns in call outcomes by time of day or campaign

## Workflow triggers

Dispositions can trigger workflow automations:

* **Call disposition is "Interested"** — automatically add to a nurture sequence
* **Call disposition is "Callback requested"** — schedule a follow-up task
* **Call disposition is "Left voicemail"** — send a follow-up SMS

Set up these triggers in the workflow builder using the **Call Status Changed** trigger with a disposition condition.

<Tip>
  Keep your disposition list short and specific. Too many options slow down your team. Aim for 5-8 dispositions that cover your most common call outcomes.
</Tip>