> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Activity cards in HoopAI conversations

> Track appointments, invoices, opportunities, and contact field changes inline in HoopAI conversations — no screen switching needed.

Activity Cards appear inside your conversation thread whenever a significant action occurs for a contact — such as an appointment being booked or an invoice being paid. They keep your entire team informed without anyone needing to navigate to a different part of the platform.

<Frame caption="Activity cards in the conversation panel">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/8FGj810UxB7VtpfO/images/conversations-activity-appointments.png?fit=max&auto=format&n=8FGj810UxB7VtpfO&q=85&s=62f7cdc5331c0de5bf8bfc9c690965fb" alt="Activity card example" width="696" height="173" data-path="images/conversations-activity-appointments.png" />
</Frame>

## Types of activity cards

### Appointments

When an appointment is created, rescheduled, or canceled, an Activity Card appears in the conversation panel. Click the card to edit the appointment details directly without leaving the conversation.

<Frame caption="Appointment activity card with edit access">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/8FGj810UxB7VtpfO/images/conversations-activity-appointments.png?fit=max&auto=format&n=8FGj810UxB7VtpfO&q=85&s=62f7cdc5331c0de5bf8bfc9c690965fb" alt="Appointment card" width="696" height="173" data-path="images/conversations-activity-appointments.png" />
</Frame>

### Invoices

An Activity Card appears when an invoice is sent to a contact or when payment is received. Clicking the card opens the invoice in a new tab so you can review all the details.

<Frame caption="Invoice activity card">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/8FGj810UxB7VtpfO/images/conversations-activity-invoice.png?fit=max&auto=format&n=8FGj810UxB7VtpfO&q=85&s=3438ee80815ae69b92e33e23e3311d31" alt="Invoice card" width="693" height="179" data-path="images/conversations-activity-invoice.png" />
</Frame>

### Do Not Disturb (DND)

Activity Cards notify you as soon as a contact is marked as Do Not Disturb or removed from the DND list. This ensures your team always knows the contact's communication preferences before sending a message.

<Frame caption="DND status activity card">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/8FGj810UxB7VtpfO/images/conversations-activity-dnd.png?fit=max&auto=format&n=8FGj810UxB7VtpfO&q=85&s=20d2ef6c4050bbfc7462065f17dfe6cd" alt="DND card" width="346" height="111" data-path="images/conversations-activity-dnd.png" />
</Frame>

### Contact fields

When a contact automatically updates a field — for example, by submitting a form — a card appears in the thread. Click it to view the updated field details and understand what information changed.

### Opportunities

Activity Cards related to opportunities appear when a new opportunity is created, updated, or deleted. Click the card to edit the opportunity in real time without navigating away from the conversation.

<Frame caption="Opportunity activity card">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/8FGj810UxB7VtpfO/images/conversations-activity-opportunity.png?fit=max&auto=format&n=8FGj810UxB7VtpfO&q=85&s=31027bb33a5e7c09a35becf17185837e" alt="Opportunity card" width="702" height="104" data-path="images/conversations-activity-opportunity.png" />
</Frame>

***

## Why activity cards matter

Activity Cards ensure that every team member handling a conversation has instant visibility into key events happening around the contact. Key benefits:

* No context switching — view and act on appointments, invoices, and opportunities without leaving Conversations.
* Team alignment — everyone sees the same activity timeline for the contact.
* Quick access — clickable cards link directly to the related record.
* Audit trail — timestamped cards provide a clear sequence of events.