> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversation AI overview

> Build AI-powered chatbots that handle customer conversations across SMS, email, web chat, and social media.

Conversation AI lets you deploy intelligent chatbots across every communication channel in HoopAI. These bots can answer customer questions, qualify leads, book appointments, and hand off to human agents when needed.

<Frame caption="Navigate to Settings then Conversation AI to access your bots">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/raSBdykIpAsjl8-5/images/convo-ai-main-navigate-settings.png?fit=max&auto=format&n=raSBdykIpAsjl8-5&q=85&s=439e40a83165370cc8f610df1945cd4e" alt="Navigate to Settings then Conversation AI in the HoopAI sidebar" width="1590" height="706" data-path="images/convo-ai-main-navigate-settings.png" />
</Frame>

## Key capabilities

| Feature                   | Description                                                |
| ------------------------- | ---------------------------------------------------------- |
| **Multi-channel support** | Deploy across SMS, web chat, Instagram, Facebook, WhatsApp |
| **Knowledge base**        | Train your bot with business-specific information          |
| **Lead qualification**    | Automatically qualify leads based on conversation data     |
| **Appointment booking**   | Book meetings directly through chat conversations          |
| **Human handoff**         | Seamlessly transfer to a team member when needed           |
| **Custom actions**        | Trigger workflows and update contact records               |

## How it works

Each Conversation AI bot is powered by a system prompt and an optional knowledge base. When a message arrives on an assigned channel, the bot:

1. Reads the incoming message and conversation history
2. Processes it through the AI model with your system prompt and knowledge base
3. Generates a contextual response
4. Takes actions (booking, tagging, escalating) as configured

<Frame caption="Flow builder interface for designing conversation flows">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/AxRpFJtlhHJDfD7p/images/convo-ai-flow-builder-overview.png?fit=max&auto=format&n=AxRpFJtlhHJDfD7p&q=85&s=025f903274ee93e9e7bc76d050b9ab67" alt="Flow builder overview showing the visual conversation flow editor" width="1614" height="742" data-path="images/convo-ai-flow-builder-overview.png" />
</Frame>

<Frame caption="Flow builder canvas with connected nodes">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/AxRpFJtlhHJDfD7p/images/convo-ai-flow-builder-canvas.png?fit=max&auto=format&n=AxRpFJtlhHJDfD7p&q=85&s=6180e3c779b43b9e2dda4af9a8a6a427" alt="Flow builder canvas showing connected conversation nodes and branching logic" width="1404" height="531" data-path="images/convo-ai-flow-builder-canvas.png" />
</Frame>

<Frame caption="Conversation AI dashboard showing analytics and performance metrics">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/c_IPTSnbNy09cl5O/images/ai-agents-conversation-ai-dashboard-0-image.png?fit=max&auto=format&n=c_IPTSnbNy09cl5O&q=85&s=4dc611c067f92c65a33a57deb3d37038" alt="Conversation AI dashboard with analytics overview" width="1098" height="341" data-path="images/ai-agents-conversation-ai-dashboard-0-image.png" />
</Frame>

## Bot overview

Once a bot is created, the bot overview screen gives you a summary of its configuration, status, and recent activity.

<Frame caption="Bot overview screen with configuration summary">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/c_IPTSnbNy09cl5O/images/ai-agents-conversation-ai-bot-overview-0-image.png?fit=max&auto=format&n=c_IPTSnbNy09cl5O&q=85&s=9bffcdd66058815e950bc071bc7c7b02" alt="Bot overview page showing bot settings and status" width="1136" height="587" data-path="images/ai-agents-conversation-ai-bot-overview-0-image.png" />
</Frame>

<Frame caption="Bot overview detail view">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/c_IPTSnbNy09cl5O/images/ai-agents-conversation-ai-bot-overview-1-image.png?fit=max&auto=format&n=c_IPTSnbNy09cl5O&q=85&s=3f527894278d74ae03e61534ccfd11f1" alt="Detailed bot overview with conversation metrics" width="1136" height="587" data-path="images/ai-agents-conversation-ai-bot-overview-1-image.png" />
</Frame>

<Frame caption="Channel assignment settings for deploying your bot across messaging platforms">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/raSBdykIpAsjl8-5/images/convo-ai-main-channels.png?fit=max&auto=format&n=raSBdykIpAsjl8-5&q=85&s=afb7c9ad4cc7a14f4b7e669fc0756f43" alt="Channel assignment panel showing SMS, Facebook, Instagram, WhatsApp, and web chat toggles" width="1293" height="794" data-path="images/convo-ai-main-channels.png" />
</Frame>

<Frame caption="Bot features and capabilities summary">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/c_IPTSnbNy09cl5O/images/ai-agents-conversation-ai-8-image.png?fit=max&auto=format&n=c_IPTSnbNy09cl5O&q=85&s=bbd345f55260452149ae76ae4c3b3e53" alt="Bot features panel showing available capabilities" width="1122" height="433" data-path="images/ai-agents-conversation-ai-8-image.png" />
</Frame>

## Auto-pilot mode

Auto-pilot mode lets your Conversation AI bot operate fully autonomously — handling conversations end-to-end without human intervention. In this mode, the bot responds to every message, executes actions (booking, tagging, workflow triggers), and manages follow-ups independently.

### Enabling auto-pilot

1. Open your bot's settings in **AI Agents > Conversation AI**
2. Set the bot's operating mode to **Auto-Pilot**
3. Configure the channels the bot should operate on
4. Save

### When to use auto-pilot vs. suggestive mode

| Mode           | Best for                                                                        |
| -------------- | ------------------------------------------------------------------------------- |
| **Auto-pilot** | After-hours support, lead qualification, appointment booking, FAQ handling      |
| **Suggestive** | Complex sales conversations, sensitive topics, new bot deployments being tested |

In suggestive mode, the bot drafts responses that a team member reviews before sending. Use suggestive mode during initial deployment to verify response quality, then switch to auto-pilot once you are confident in the bot's performance.

<Warning>
  In auto-pilot mode, the bot sends messages without human review. Test thoroughly in suggestive mode first. Monitor conversations regularly after switching to auto-pilot to catch any issues early.
</Warning>

***

## Getting started

<CardGroup cols={2}>
  <Card title="Bot settings" icon="gear" href="/ai-agents/bot-settings">
    Configure your bot behavior and channel assignments
  </Card>

  <Card title="Knowledge base" icon="book" href="/ai-agents/knowledge-base">
    Train your bot with business-specific information
  </Card>

  <Card title="Multi-channel deployment" icon="share-nodes" href="/ai/conversation-ai/multi-channel">
    Deploy your bot across all supported channels
  </Card>

  <Card title="Train your bot" icon="graduation-cap" href="/ai-agents/train-your-bot">
    Fine-tune responses with training data
  </Card>
</CardGroup>