> ## Documentation Index
> Fetch the complete documentation index at: https://help.hoopai.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Complete business profile

> Learn how to fill out your business profile in the HoopAI Platform — the foundation of your digital presence and system functionality.

export const CourseTracker = ({courseId, lessonId, videoId}) => {
  const [progress, setProgress] = useState({});
  const [expanded, setExpanded] = useState(false);
  useEffect(() => {
    setProgress(loadProgress());
    document.body.setAttribute("data-academy", "true");
    return () => document.body.removeAttribute("data-academy");
  }, []);
  const course = COURSES[courseId];
  if (!course) return null;
  const lessons = course.lessons;
  const currentIndex = lessons.findIndex(l => l.id === lessonId);
  const completedCount = lessons.filter(l => !!progress[courseId + "/" + l.id]).length;
  const percent = lessons.length > 0 ? Math.round(completedCount / lessons.length * 100) : 0;
  const isCurrentDone = !!progress[courseId + "/" + lessonId];
  const prev = currentIndex > 0 ? lessons[currentIndex - 1] : null;
  const next = currentIndex < lessons.length - 1 ? lessons[currentIndex + 1] : null;
  const totalDuration = formatTotalDuration(lessons);
  const handleToggle = () => {
    const key = courseId + "/" + lessonId;
    const updated = {
      ...progress
    };
    if (updated[key]) {
      delete updated[key];
    } else {
      updated[key] = Date.now();
    }
    setProgress(updated);
    persistProgress(updated);
  };
  const lessonPath = lesson => "/academy/" + course.dir + "/" + lesson.id;
  const videoEmbed = videoId ? <div style={{
    position: "relative",
    width: "100%",
    paddingBottom: "56.25%",
    borderRadius: "var(--ds-radius-lg)",
    overflow: "hidden",
    marginBottom: "24px",
    background: "#000"
  }}>
      <iframe src={"https://www.youtube-nocookie.com/embed/" + videoId + "?rel=0"} title="Lesson video" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen style={{
    position: "absolute",
    top: 0,
    left: 0,
    width: "100%",
    height: "100%",
    border: "none"
  }} />
    </div> : null;
  const lessonList = lessons.map(lesson => {
    const isActive = lesson.id === lessonId;
    const isDone = !!progress[courseId + "/" + lesson.id];
    const itemStyle = {
      display: "flex",
      alignItems: "center",
      gap: "8px",
      padding: "10px 16px",
      borderTop: "1px solid var(--academy-border-subtle, #f3f4f6)",
      background: isActive ? "var(--academy-active-bg, #f9fafb)" : "transparent",
      textDecoration: "none",
      cursor: isActive ? "default" : "pointer",
      color: "inherit",
      transition: "background 0.15s"
    };
    const titleStyle = {
      flex: 1,
      fontSize: "13px",
      fontWeight: isActive ? 600 : 400,
      color: isActive ? "var(--academy-text, #111827)" : "var(--academy-text-secondary, #6b7280)",
      overflow: "hidden",
      textOverflow: "ellipsis",
      whiteSpace: "nowrap",
      lineHeight: "1.4"
    };
    const durationStyle = {
      fontSize: "12px",
      color: "var(--academy-text-muted, #9ca3af)",
      whiteSpace: "nowrap"
    };
    const inner = <>
        {isDone ? <CheckCircle /> : <VideoIcon />}
        <span style={titleStyle}>{lesson.title}</span>
        <span style={durationStyle}>{lesson.duration}</span>
      </>;
    if (isActive) {
      return <div key={lesson.id} style={itemStyle}>
          {inner}
        </div>;
    }
    return <a key={lesson.id} href={lessonPath(lesson)} style={itemStyle}>
        {inner}
      </a>;
  });
  return <div className="not-prose" id="academy-course-tracker">
      {videoEmbed}
      <div className="academy-tracker" style={{
    fontFamily: "Inter, -apple-system, BlinkMacSystemFont, sans-serif",
    borderRadius: "var(--ds-radius-lg)",
    border: "1px solid var(--academy-border, #e5e7eb)",
    background: "var(--academy-bg, #ffffff)",
    overflow: "hidden",
    marginBottom: "24px"
  }}>
        {}
        <div style={{
    padding: "16px 16px 0"
  }}>
          <h3 style={{
    margin: 0,
    fontSize: "16px",
    fontWeight: 600,
    lineHeight: "1.4",
    color: "var(--academy-text, #111827)"
  }}>
            {course.title}
          </h3>
          <div style={{
    display: "flex",
    gap: "12px",
    marginTop: "8px"
  }}>
            <span style={{
    display: "flex",
    alignItems: "center",
    gap: "5px",
    fontSize: "12px",
    color: "var(--academy-text-secondary, #6b7280)",
    padding: "3px 8px 3px 6px",
    borderRadius: "var(--ds-radius-sm)",
    border: "1px solid var(--academy-border, #e5e7eb)"
  }}>
              <BookIcon /> {lessons.length} lessons
            </span>
            <span style={{
    display: "flex",
    alignItems: "center",
    gap: "5px",
    fontSize: "12px",
    color: "var(--academy-text-secondary, #6b7280)",
    padding: "3px 8px 3px 6px",
    borderRadius: "var(--ds-radius-sm)",
    border: "1px solid var(--academy-border, #e5e7eb)"
  }}>
              <ClockIcon /> Approx. {totalDuration}
            </span>
          </div>
        </div>

        {}
        <div style={{
    padding: "14px 16px 16px"
  }}>
          <div style={{
    display: "flex",
    justifyContent: "space-between",
    fontSize: "12px",
    color: "var(--academy-text-secondary, #6b7280)"
  }}>
            <span>Your progress</span>
            <span style={{
    fontWeight: 500,
    color: "var(--academy-text, #111827)"
  }}>
              {percent}%
            </span>
          </div>
          <div style={{
    height: "6px",
    borderRadius: "var(--ds-radius-full)",
    background: "var(--academy-track, #f3f4f6)",
    marginTop: "8px",
    overflow: "hidden"
  }}>
            <div style={{
    height: "100%",
    borderRadius: "var(--ds-radius-full)",
    background: "var(--academy-progress, #3b82f6)",
    transition: "width 0.5s cubic-bezier(0.4, 0, 0.2, 1)",
    width: percent + "%"
  }} />
          </div>
        </div>

        {}
        <div className="academy-lessons-desktop">{lessonList}</div>

        {}
        <div className="academy-lessons-mobile">
          <button onClick={() => setExpanded(!expanded)} aria-expanded={expanded} style={{
    display: "flex",
    alignItems: "center",
    justifyContent: "space-between",
    padding: "12px 16px",
    cursor: "pointer",
    borderTop: "1px solid var(--academy-border-subtle, #f3f4f6)",
    background: "transparent",
    border: "none",
    borderTopStyle: "solid",
    borderTopWidth: "1px",
    borderTopColor: "var(--academy-border-subtle, #f3f4f6)",
    width: "100%",
    textAlign: "left",
    color: "var(--academy-text-secondary, #6b7280)",
    fontSize: "13px",
    fontWeight: 500,
    fontFamily: "inherit"
  }}>
            <span>
              {expanded ? "Hide lessons" : "Show all " + lessons.length + " lessons"}
            </span>
            <ChevronDown open={expanded} />
          </button>
          {expanded && lessonList}
        </div>

        {}
        <div style={{
    display: "flex",
    alignItems: "center",
    justifyContent: "space-between",
    borderTop: "1px solid var(--academy-border, #e5e7eb)",
    padding: "10px 16px"
  }}>
          {prev ? <a href={lessonPath(prev)} style={{
    fontSize: "13px",
    color: "var(--academy-text-secondary, #6b7280)",
    textDecoration: "none",
    display: "flex",
    alignItems: "center",
    gap: "4px"
  }}>
              ‹ Previous
            </a> : <div />}
          <button onClick={handleToggle} style={{
    fontSize: "13px",
    fontWeight: 500,
    cursor: "pointer",
    padding: "6px 14px",
    borderRadius: "var(--ds-radius-md)",
    border: isCurrentDone ? "1px solid var(--academy-border, #e5e7eb)" : "none",
    background: isCurrentDone ? "var(--academy-bg, #ffffff)" : "var(--academy-btn-bg, #111827)",
    color: isCurrentDone ? "var(--academy-complete, #10b981)" : "var(--academy-btn-text, #ffffff)",
    display: "flex",
    alignItems: "center",
    gap: "6px",
    transition: "all 0.2s",
    lineHeight: "1.4",
    fontFamily: "inherit"
  }}>
            {isCurrentDone ? <>
                <CheckCircle /> Completed
              </> : "Mark as completed"}
          </button>
          {next ? <a href={lessonPath(next)} style={{
    fontSize: "13px",
    color: "var(--academy-text-secondary, #6b7280)",
    textDecoration: "none",
    display: "flex",
    alignItems: "center",
    gap: "4px"
  }}>
              Next ›
            </a> : <div />}
        </div>
      </div>
    </div>;
};

<CourseTracker courseId="onboarding" lessonId="complete-business-profile" />

Completing your business profile is not just a formality — it is the foundation of your digital presence and system functionality. Accurate profile information ensures seamless operations, proper compliance, and efficient communication throughout the platform.

<Frame caption="The Complete Business Profile lesson in the HoopAI Academy">
  <img src="https://mintcdn.com/hoopai-84ec0cdc/gyU98wGhFXcTdqFf/images/academy-onboarding-business-profile.png?fit=max&auto=format&n=gyU98wGhFXcTdqFf&q=85&s=16ee3d4747e0c5b5fdffec7483279cae" alt="Complete business profile" width="1536" height="826" data-path="images/academy-onboarding-business-profile.png" />
</Frame>

## Why this matters

Many platform features — including A2P 10DLC SMS registration, payment processing, and email sending — require accurate business information. An incomplete or incorrect profile can delay approvals and cause compliance issues down the line.

<Note>
  This is an ongoing process. Revisit and update your profile as your business evolves to keep everything compliant and functional.
</Note>

## How to complete your business profile

<Steps>
  <Step title="Navigate to Business Profile">
    Go to **Settings** in the left sidebar and select **Business Profile** (sometimes labeled **Company Info**).

    <Frame caption="Accessing Business Profile under Settings in HoopAI">
      <img src="https://mintcdn.com/hoopai-84ec0cdc/gyU98wGhFXcTdqFf/images/academy-onboarding-business-profile.png?fit=max&auto=format&n=gyU98wGhFXcTdqFf&q=85&s=16ee3d4747e0c5b5fdffec7483279cae" alt="Business profile navigation" width="1536" height="826" data-path="images/academy-onboarding-business-profile.png" />
    </Frame>
  </Step>

  <Step title="Enter general information">
    Fill in the following fields:

    * **Friendly business name** — the name shown to your contacts
    * **Legal business name** — your officially registered business name
    * **Business email** — use a branded address like `hello@yourbusiness.com`
    * **Business phone number**

    <Tip>
      Use a branded email address rather than a free Gmail or Yahoo address. Branded emails improve trust and email deliverability.
    </Tip>
  </Step>

  <Step title="Add your website and niche">
    If you have a website, enter its URL. If you do not yet have one, consider creating a simple landing page using the HoopAI Platform's funnel or website builder.

    Select the **niche** or industry category that best describes your business.

    <Frame caption="Entering your website URL and business niche">
      <img src="https://mintcdn.com/hoopai-84ec0cdc/gyU98wGhFXcTdqFf/images/academy-onboarding-connect-integrations.png?fit=max&auto=format&n=gyU98wGhFXcTdqFf&q=85&s=438d94999ada2e8819af2eb0ee159b50" alt="Website and niche fields" width="1536" height="826" data-path="images/academy-onboarding-connect-integrations.png" />
    </Frame>
  </Step>

  <Step title="Set your business address and time zone">
    Enter your complete business address. Then select your **time zone** carefully — this setting controls the timing of all scheduled messages, appointments, and automations.

    <Warning>
      An incorrect time zone will cause scheduling errors across all your workflows and appointment calendars. Double-check this setting before proceeding.
    </Warning>
  </Step>

  <Step title="Fill in business information">
    Specify your:

    * Business type (sole proprietor, LLC, corporation, etc.)
    * Industry
    * Business registration number (EIN or equivalent, if applicable)
    * Regions where your business operates

    <Frame caption="Completing business type and registration details">
      <img src="https://mintcdn.com/hoopai-84ec0cdc/gyU98wGhFXcTdqFf/images/academy-onboarding-a2p-10dlc.png?fit=max&auto=format&n=gyU98wGhFXcTdqFf&q=85&s=e9d800110fd3b96107b165c4468d9298" alt="Business information fields" width="1536" height="826" data-path="images/academy-onboarding-a2p-10dlc.png" />
    </Frame>
  </Step>

  <Step title="Add an authorized representative">
    Provide the details of the person authorized to represent your business for compliance purposes — this is required for A2P 10DLC SMS registration:

    * Full name
    * Email address
    * Job title
    * Phone number
  </Step>

  <Step title="Save and review">
    Click **Save**. Review all information for accuracy before configuring other features. A well-maintained profile guarantees seamless platform operations.
  </Step>
</Steps>

## Key points

<AccordionGroup>
  <Accordion title="Why a complete profile matters for compliance">
    Many platform features — including A2P 10DLC SMS registration and payment processing — require accurate business information. Incomplete or incorrect profiles can delay approvals or cause messaging compliance issues.
  </Accordion>

  <Accordion title="Choosing the right time zone">
    The time zone setting affects all scheduled messages, workflow send times, and appointment availability. If you operate in multiple time zones, choose the one where your primary business is located.
  </Accordion>

  <Accordion title="Using a branded email address">
    A branded email such as `hello@yourbusiness.com` improves trust with recipients and reinforces your professional image. Free email addresses from Gmail or Yahoo can reduce deliverability.
  </Accordion>
</AccordionGroup>

## Key benefits

<AccordionGroup>
  <Accordion title="Digital foundation">
    A complete profile sets the stage for your entire presence within the platform.
  </Accordion>

  <Accordion title="Effective communication">
    Accurate information ensures smooth outbound communication with your audience.
  </Accordion>

  <Accordion title="Professionalism">
    A branded email and thorough profile enhance your brand image with every interaction.
  </Accordion>

  <Accordion title="Error prevention">
    Correct time zone selection prevents scheduling and communication mistakes across all automations.
  </Accordion>

  <Accordion title="Compliance">
    Keeping your profile current ensures you meet all regulatory requirements for messaging and payments.
  </Accordion>
</AccordionGroup>